Difference between revisions of "User support for students"

(Here you find the IT-assistants)
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*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
 
*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistans
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*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants
*'''Help yourself''' to the graetest extent possible by searhing the pages at IT-help.
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*'''Self service''' Check out the [https://it.uib.no/ it.uib.no] web pages for information concerning UiB IT-services.
  
==Here you find the IT-assistants==
+
==Find an IT-assistant at these following locations==
  
 
You find reference in bold (numbers and letters) to the map below the table.
 
You find reference in bold (numbers and letters) to the map below the table.
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==What the IT-assistants can help you with==
 
==What the IT-assistants can help you with==
  
*Questions about IT in your studies
+
*Questions about IT issues concerning your studies
 
*All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]]
 
*All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*Connecting private computers to the wireless network and printing service
+
*Connecting private computers to the wireless network and printing services
 
*Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
 
*Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
 
*Help with computers managed by the IT department at UiB
 
*Help with computers managed by the IT department at UiB
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*Study guidance
 
*Study guidance
 
*Support by telephone
 
*Support by telephone
*Questions not assosiated with the IT services
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*Questions not assosiated with UiB IT services
 
*Issues that require administrator rights on a UiB computer
 
*Issues that require administrator rights on a UiB computer
  

Revision as of 11:16, 6 July 2017

IT issues?

  • The IT-assistants will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
  • Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants
  • Self service Check out the it.uib.no web pages for information concerning UiB IT-services.

Find an IT-assistant at these following locations

You find reference in bold (numbers and letters) to the map below the table.

Faculty of Humanities 40 HF-building, room 5 in ground floor,

Sydnesplass 7

Kl. 8-18 mon.-fri.
The Arts Library 37 Haakon Sheteligs plass 7 Kl. 8-17 mon.-fri.
Faculty of Law 44 Information Centre

Magnus Lagabøtes plass 1

Kl. 8-18 mon.-fri.
Faculty of Social Sciences 23 Ulrike Pihls house, room 412

Professor Keysers gate 1

Kl. 8-20 mon.-fri.
Kl. 10-18 sat.
Kl. 12-19 sun.
The Social Sciences Library 18 Fosswinckels gate 14 Kl. 8-17 mon.-fri.
Faculty og Math. and Nat. Sc. 8 Realfagbygget, room UF5b

Allégt.41

Kl. 8-18 mon.-fri.
Fac. of Math. and Nat. Sc. 1 HIB, room 103N1 (beyond room 102N1)

Thormøhlensgt. 55

Kl. 8-18 mon.-fri.
Fac. of Med. & Dent. And Fac. of Psych. B BB-building, library 3rd floor, room 3A112F Kl. 8-18 mon.-fri.
Fac. of Med. & Dent. E Årstadveien 21, room 221 Kl. 8-18 mon.-fri.
Fac. of Med. & Dent. D AHH Kl. 8-18 mon.-fri.
Fac. of Psychology 22 Christiesgt. 12, room 005 Temporary room 105 Kl. 8-18 mon.-fri.


UiBkart.jpg

What the IT-assistants can help you with

  • Questions about IT issues concerning your studies
  • All issues about PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with My Space, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)


What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
  • Study guidance
  • Support by telephone
  • Questions not assosiated with UiB IT services
  • Issues that require administrator rights on a UiB computer