Questions and answers about Pullprint

Revision as of 20:10, 16 February 2017 by Ihu041 (talk | contribs) (What arrangements apply to organizational work for students?)
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Printer error

  • Turn the printer off and on (always try this first, solves many problems)
  • Make sure the network cable is plugged into an outlet labeled (D). (T is a telephone outlet).
  • Unplug the network cable and plug it back in. Check if there are green/orange flickering lights at the back of the printer.
  • Try printing a test page. (Found in the printer display menu).
  • Check if toner and paper levels are OK.
  • Make sure A4 is the selected default paper size.

I can not log in to a Pullprint printer with my card, what's wrong?

Money on Pullprint account - error (for students)

Why did the printer charge the wrong amount?

Two-sided printing is the default. If you have a document with some blank lines at the bottom of the page, accidentally creating a second page, you will be charged two pages (2 x 0.25 NOK), even if there are only blank lines on page 2! Make sure you delete page breaks, blank lines etc at the bottom of the document. This prevents over-charging and gives you a tidier document.

If you still believe you have been incorrectly charged, contact the IT-department at Remember to provide exact information about the time of the print job and the amount.

Credit Too Low - What does this mean?

What arrangements apply to organizational work for students?

/What solutions are available for student organizational work?/ Faculties and departments may provide extra print credits for students who are IT-assistants or members of various student organizations, UiB committees etc. Talk to your closest administration (department, faculty or organization), and they will tell you how to go about.

What arrangements apply to students who are part-time or have commitments at UiB? management prints

User guide does not work - Unable to find the right user guide

None of the tips on this page help / I need more help from the IT department