User support for students

Revision as of 12:07, 9 January 2017 by Ngfbh (talk | contribs) (Here you find the IT-assistants)
Information.gif Please give us a

IT issues?

  • The IT-assistants will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
  • Issue-tracker is used to register and follow up IT issues and questions to the IT- assistans
  • Help yourself to the graetest extent possible by searhing the pages at IT-help.

Here you find the IT-assistants

You find reference in bold (numbers and letters) to the map below the table.

Faculty of Humanities 40 HF-building, room 5 in ground floor,

Sydnesplass 7

Kl. 8-18 mon.-fri.
The Arts Library 37 Haakon Sheteligs plass 7 Kl. 8-17 mon.-fri.
Faculty of Law 44 Information Centre

Magnus Lagabøtes plass 1

Kl. 8-18 mon.-fri.
Faculty of Social Sciences 23 Ulrike Pihls house, room 412

Professor Keysers gate 1

Kl. 8-20 mon.-fri.
Kl. 10-18 sat.
Kl. 12-19 sun.
The Social Sciences Library 18 Fosswinckels gate 14 Kl. 8-17 mon.-fri.
Faculty og Math. and Nat. Sc. 8 Realfagbygget, room 1015/1C3d


Kl. 8-18 mon.-fri.
Fac. of Math. and Nat. Sc. 1 HIB, room 103N1 (beyond room 102N1)

Thormøhlensgt. 55

Kl. 8-18 mon.-fri.
Fac. of Med. & Dent. And Fac. of Psych. B BB-building, room 4C133dF

Jonas Lies vei 91

Kl. 8-18 mon.-fri.
Fac. of Med. & Dent. E Årstadveien 21, room 221 Kl. 8-18 mon.-fri.
Fac. of Med. & Dent. D AHH Kl. 8-18 mon.-fri.
Fac. of Psychology 22 Christiesgt. 12, room 005 Temporary room 105 Kl. 8-18 mon.-fri.


What the IT-assistants can help you with

  • Questions about IT in your studies
  • All issues about PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing service
  • Basic help with My Space, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)

What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
  • Study guidance
  • Support by telephone
  • Questions not assosiated with the IT services
  • Issues that require administrator rights on a UiB computer