Difference between revisions of "User support for students"

(Find an IT-assistant at these following locations)
(What you can get help with)
 
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== IT issues? ==
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__NOTOC__
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== IT issues? You may contact IT user support in several ways:==
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* Register an issue: [https://hjelp.uib.no '''UiBhjelp''']
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* Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (8:30 am-3:30 pm all workdays)
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* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays).
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<!--* Meet us at one of the user support stations on campus (see below)
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*'''The IT-assistants''' will primarily provide support to students. The location of the IT-assistants are listed below.
 
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants.
 
 
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
 
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
*'''The more essential IT-services''' for students can be found on this  [https://it.uib.no/en/User_support_for_students page].
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*'''The most essential IT-services''' for students can be found on the page  [[User_support_for_students|User support for students]].
  
==Find an IT-assistant at these following locations==
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==Meet IT user support at these following locations==
  
  
{| class="wikitable" style="color:#black;"|; background-color:#e76700;" cellpadding="10"
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'''The number refers to the campus map below. Click the link for MazeMap reference!'''
|-
 
! scope="col" | Faculty
 
! scope="col" | Map key/legend <br> (See map below)
 
! scope="col" | Address
 
! scope="col" | Room Number
 
! scope="col" | Opening hours
 
|-
 
  
 +
{| cellspacing="0" cellpadding="3" border="1"
 
|-
 
|-
| Faculty of Humanities
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|Arts and Humanities Library<br />
|40
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| '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br />
| Sydnesplass 7
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| 9 am-4 pm Mon.-Fri.
|  [http://bit.ly/2tByqNF HF-bygget, floor 1, room 119a]
 
| 0800-1800 mon.- fri.
 
|-
 
| The Arts and Humanities Library
 
|37  
 
| Haakon Sheteligs plass 7
 
|[http://bit.ly/2tBDQbs Haakon Sheteligs plass 7, room 124]
 
| 0800-1700 mon.-fri.
 
 
|-
 
|-
 
| Faculty of Law
 
| Faculty of Law
| 44  
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| '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center]
|Magnus Lagabøtes plass 1
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| 10 am-3 pm Mon.-Fri.
| [http://bit.ly/2t24LQD The Foyer, floor 6, room 638 at the Information center]
 
| 0800-1800 mon.- fri.
 
 
|-
 
|-
| Faculty of Arts, Music and Design
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| Bibliotek for samfunnsvitenskap og musikk
|
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| '''18''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor]
|Møllendalsveien 61
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| 10 am-3 pm Mon.-Fri.
|Office location will be announced
 
|Opening hours will be announced
 
 
|-
 
|-
| Faculty of Social Sciences
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| Mathematics and Natural Sciences Library
| 23
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| '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar]
| Professor Keysers gate 1
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| 10 am-3 pm Mon.-Fri.
| Ulrike Pihls house, floor four, room 412
 
| 0800 - 2000 mon.-fri.<br /> 1000-1800 sat.<br />1200-1900 sun.
 
 
|-
 
|-
| The Social Sciences Library
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| Medical Library  
| 18
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| '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F]
| Fosswinckels gate 14
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| 10 am-3 pm Mon.-Fri.
| Floor 2, room X
 
| 0800-1700 mon.-fri.
 
 
|-
 
|-
| Faculty of Psychology
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| Faculty for Arts, Music and Design
| 22
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| [https://s.mazemap.com/2KOJ0Jc KMD-bygget, Møllendalsveien 61, 1. floor, information]  
| Christiesgt. 12 
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| 8 am-5 pm, Mon., Wed. and Fri.
| [http://s.mazemap.com/2ssH6Vs Bjørn Christiansens hus, floor one, room 105 ]
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|}
| 0800-1800 mon.-fri.
 
|-
 
| Faculty of Math. and Nat. Sc.
 
| 8
 
| Allégt.41
 
| [http://bit.ly/2yq5oTC Realfagbygget, room UF5b]
 
| 0800-1800 mon.-fri.
 
|-
 
| Faculty of Math. and Nat. Sc.
 
| 1
 
| Thormøhlensgt. 55
 
|  [http://s.mazemap.com/1Rv0lEr HIB, room 103N1 (within Datalab/Faklab 4)]
 
| 0800-1800 mon.-fri.
 
|-
 
| Faculty of Medicine.
 
| B
 
| Jonas Lies vei 91
 
| [http://s.mazemap.com/2tTKblY BB-building, library, floor 3, room 3A112F]
 
| 0800-1800 mon.-fri.
 
|-
 
| Faculty of Medicine
 
| E
 
| Årstadveien 21
 
| [http://s.mazemap.com/2tTsZgi Odontologibygget, Information center, floor 3, room D03.523]
 
| 0800-1800 mon.-fri.
 
|-
 
|Faculty of Medicine
 
| D
 
| Haukelandsveien 28
 
| [http://s.mazemap.com/2tTVpqD Armauer Hansens hus, floor 3, room 104]
 
  
| 0800-1800 mon.-fri.
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'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. ''
  
|}
 
  
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[[Image:UiBkart.jpg|850px]]<br/>
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-->
  
[[Image:UiBkart.jpg|1300px]]<br/>
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==What you can get help with==
 
 
==What the IT-assistants can help you with==
 
  
 
*Questions about IT issues concerning your studies
 
*Questions about IT issues concerning your studies
 
*All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
 
*All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
 
*Connecting private computers to the wireless network and printing services
 
*Connecting private computers to the wireless network and printing services
*Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
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*Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://hjelp.uib.no/tas/public/ssp/content/detail/service?unid=19e33cac8ca04f50b376ab6811c7b5e1 user account/password], and [[Software|standard software]]
 
*Help with computers managed by the IT department at UiB
 
*Help with computers managed by the IT department at UiB
*Solve or pass on issues in [https://bs.uib.no Issue-tracker]
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*Solve or pass on issues in [https://hjelp.uib.no UiBhjelp]
 
*Supervise the printers (refill toner and paper)
 
*Supervise the printers (refill toner and paper)
 
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<!--
 
==What the IT-assistants will ''not'' help you with==
 
==What the IT-assistants will ''not'' help you with==
  
 
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
 
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
*Study guidance
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*Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
*Support by telephone
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-->
*Questions not assosiated with UiBs IT services
 
 
 
  
 
[[no:Brukerstøtte for studenter]]
 
[[no:Brukerstøtte for studenter]]

Latest revision as of 12:40, 28 March 2022

IT issues? You may contact IT user support in several ways:

  • Register an issue: UiBhjelp
  • Chat with us: itchat.uib.no (8:30 am-3:30 pm all workdays)
  • Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays).

What you can get help with

  • Questions about IT issues concerning your studies
  • All issues concerning PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with Mitt UiB, Webmail, user account/password, and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in UiBhjelp
  • Supervise the printers (refill toner and paper)