Difference between revisions of "User support for students"

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== IT issues? ==
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__NOTOC__
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== IT issues? You may contact IT user support in several ways:==
  
*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
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* Register an issue: [https://hjelp.uib.no '''UiBhjelp''']
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistans
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* Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (8:30 am-3:30 pm all workdays)
*'''Help yourself''' to the graetest extent possible by searhing the pages at IT-help.
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* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays).
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<!--* Meet us at one of the user support stations on campus (see below)
  
==Here you find the IT-assistants==
 
  
You find reference in bold (numbers and letters) to the map below the table.
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*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
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*'''The most essential IT-services''' for students can be found on the page  [[User_support_for_students|User support for students]].
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==Meet IT user support at these following locations==
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'''The number refers to the campus map below. Click the link for MazeMap reference!'''
  
 
{| cellspacing="0" cellpadding="3" border="1"
 
{| cellspacing="0" cellpadding="3" border="1"
| Faculty of Humanities
 
| '''40''' HF-building, room 5 in ground floor,
 
Sydnesplass 7
 
| Kl. 8-18 mon.-fri.
 
 
|-
 
|-
| The Arts Library
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|Arts and Humanities Library<br />
| '''37''' Haakon Sheteligs plass 7
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| '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br />
| Kl. 8-17 mon.-fri.
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| 9 am-4 pm Mon.-Fri.
 
|-
 
|-
 
| Faculty of Law
 
| Faculty of Law
| '''44''' Information Centre
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| '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center]
Magnus Lagabøtes plass 1
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| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
 
|-
 
| Faculty of Social Sciences
 
| '''23''' Ulrike Pihls house, room 412
 
Professor Keysers gate 1
 
| Kl. 8-20 mon.-fri.<br />Kl. 10-18 sat.<br />Kl. 12-19 sun.
 
 
|-
 
|-
| The Social Sciences Library
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| Bibliotek for samfunnsvitenskap og musikk
| '''18''' Fosswinckels gate 14
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| '''18''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor]
| Kl. 8-17 mon.-fri.
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| 10 am-3 pm Mon.-Fri.
 
|-
 
|-
| Faculty og Math. and Nat. Sc.
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| Mathematics and Natural Sciences Library
| '''8''' Realfagbygget, room 1015/1C3d
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| '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar]
Allégt.41
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| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
 
 
|-
 
|-
| Fac. of Math. and Nat. Sc.
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| Medical Library
| '''1''' HIB, room 1108 (beyond room 1107)
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| '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F]
Thormøhlensgt. 55
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| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
 
 
|-
 
|-
| Fac. of Med. & Dent. And Fac. of Psych.
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| Faculty for Arts, Music and Design
| '''B''' BB-building, room 4C133dF
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| [https://s.mazemap.com/2KOJ0Jc KMD-bygget, Møllendalsveien 61, 1. floor, information]
Jonas Lies vei 91
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| 8 am-5 pm, Mon., Wed. and Fri.
| Kl. 8-18 mon.-fri.
 
|-
 
| Fac. of Med. & Dent.
 
| '''E''' Årstadveien 21, room 139A
 
| Kl. 8-18 mon.-fri.
 
|-
 
|Fac. of Med. & Dent.
 
| '''D''' AHH
 
| Kl. 8-18 mon.-fri.
 
|-
 
| Fac. of Psychology
 
| '''22''' Christiesgt. 12, room 005
 
| Kl. 8-18 mon.-fri.
 
 
|}
 
|}
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'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. ''
  
  
 
[[Image:UiBkart.jpg|850px]]<br/>
 
[[Image:UiBkart.jpg|850px]]<br/>
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-->
  
==What the IT-assistants can help you with==
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==What you can get help with==
  
*Questions about IT in your studies
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*Questions about IT issues concerning your studies
*All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]]
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*All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*Connecting private computers to the wireless network and printing service
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*Connecting private computers to the wireless network and printing services
*Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
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*Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://hjelp.uib.no/tas/public/ssp/content/detail/service?unid=19e33cac8ca04f50b376ab6811c7b5e1 user account/password], and [[Software|standard software]]
 
*Help with computers managed by the IT department at UiB
 
*Help with computers managed by the IT department at UiB
*Solve or pass on issues in [https://bs.uib.no Issue-tracker]
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*Solve or pass on issues in [https://hjelp.uib.no UiBhjelp]
 
*Supervise the printers (refill toner and paper)
 
*Supervise the printers (refill toner and paper)
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<!--
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==What the IT-assistants will ''not'' help you with==
  
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*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
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*Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
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-->
  
==What the IT-assistants will '''not''' help you with==
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[[no:Brukerstøtte for studenter]]
  
*Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
 
*Study guidance
 
*Support by telephone
 
*Questions not assosiated with the IT services
 
*Issues that require administrator rights on a UiB computer
 
 
[[no:Brukerstøtte for studenter]]
 
  
[[Category:BRS]]
 
 
[[Category:Support]]
 
[[Category:Support]]

Latest revision as of 12:40, 28 March 2022

IT issues? You may contact IT user support in several ways:

  • Register an issue: UiBhjelp
  • Chat with us: itchat.uib.no (8:30 am-3:30 pm all workdays)
  • Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays).

What you can get help with

  • Questions about IT issues concerning your studies
  • All issues concerning PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with Mitt UiB, Webmail, user account/password, and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in UiBhjelp
  • Supervise the printers (refill toner and paper)