User support for students: Difference between revisions

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== IT issues? ==
__NOTOC__
== IT issues? You may contact IT user support in several ways:==


*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
* Register an issue: [https://hjelp.uib.no '''UiBhjelp''']
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants
* Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (8:30 am-3:30 pm all workdays)
*'''Self service''' Check out the  [https://it.uib.no/ it.uib.no] web pages for information concerning UiB IT-services.
* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays).
<!--* Meet us at one of the user support stations on campus (see below)


==Find an IT-assistant at these following locations==


The letters and numbers formatted in bold, correspond with the letters and numbers located on the map below.
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
*'''The most essential IT-services''' for students can be found on the page  [[User_support_for_students|User support for students]].
 
==Meet IT user support at these following locations==
 
 
'''The number refers to the campus map below. Click the link for MazeMap reference!'''


{| cellspacing="0" cellpadding="3" border="1"
{| cellspacing="0" cellpadding="3" border="1"
| Faculty of Humanities
| '''40''' HF-building, room 5 in ground floor,
Sydnesplass 7
| Kl. 8-18 mon.-fri.
|-
|-
| The Arts Library
|Arts and Humanities Library<br />
| '''37''' Haakon Sheteligs plass 7
| '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br />
| Kl. 8-17 mon.-fri.
| 9 am-4 pm Mon.-Fri.
|-
|-
| Faculty of Law
| Faculty of Law
| '''44''' Information Centre
| '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center]
Magnus Lagabøtes plass 1
| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
|-
| Faculty of Social Sciences
| '''23''' Ulrike Pihls house, room 412
Professor Keysers gate 1
| Kl. 8-20 mon.-fri.<br />Kl. 10-18 sat.<br />Kl. 12-19 sun.
|-
| The Social Sciences Library
| '''18''' Fosswinckels gate 14
| Kl. 8-17 mon.-fri.
|-
| Faculty og Math. and Nat. Sc.
| '''8''' Realfagbygget, room [http://bit.ly/2ot0rmZ UF5b]  
Allégt.41
| Kl. 8-18 mon.-fri.
|-
|-
| Fac. of Math. and Nat. Sc.
| Bibliotek for samfunnsvitenskap og musikk
| '''1''' HIB, room [http://s.mazemap.com/1Rv0lEr 103N1] (beyond room 102N1)
| '''18''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor]
Thormøhlensgt. 55
| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
|-
|-
| Fac. of Med. & Dent. And Fac. of Psych.
| Mathematics and Natural Sciences Library
| '''B''' BB-building, library 3rd floor, room [https://use.mazemap.com/?v=1&sharepoitype=point&sharepoi=5.36219%2C60.37441%2C3&campusid=35&left=5.3615&right=5.3631&top=60.3751&bottom=60.3737 3A112F]
| '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar]  
| Kl. 8-18 mon.-fri.
| 10 am-3 pm Mon.-Fri.
|-
|-
| Fac. of Med. & Dent.
| Medical Library
| '''E''' Årstadveien 21, room 221
| '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F]
| Kl. 8-18 mon.-fri.
| 10 am-3 pm Mon.-Fri.
|-
|-
|Fac. of Med. & Dent.
| Faculty for Arts, Music and Design
| '''D''' AHH
| [https://s.mazemap.com/2KOJ0Jc KMD-bygget, Møllendalsveien 61, 1. floor, information]
| Kl. 8-18 mon.-fri.
| 8 am-5 pm, Mon., Wed. and Fri.
|-
| Fac. of Psychology
| '''22''' Christiesgt. 12, room 105'''
| Kl. 8-18 mon.-fri.
|}
|}
'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. ''




[[Image:UiBkart.jpg|850px]]<br/>
[[Image:UiBkart.jpg|850px]]<br/>
-->


==What the IT-assistants can help you with==
==What you can get help with==


*Questions about IT issues concerning your studies
*Questions about IT issues concerning your studies
*All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*Connecting private computers to the wireless network and printing services
*Connecting private computers to the wireless network and printing services
*Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
*Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
*Help with computers managed by the IT department at UiB
*Help with computers managed by the IT department at UiB
*Solve or pass on issues in [https://bs.uib.no Issue-tracker]
*Solve or pass on issues in [https://hjelp.uib.no UiBhjelp]
*Supervise the printers (refill toner and paper)
*Supervise the printers (refill toner and paper)
<!--
==What the IT-assistants will ''not'' help you with==


 
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
==What the IT-assistants will '''not''' help you with==
*Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
 
-->
*Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
*Study guidance
*Support by telephone
*Questions not assosiated with UiB IT services
*Issues that require administrator rights on a UiB computer


[[no:Brukerstøtte for studenter]]
[[no:Brukerstøtte for studenter]]

Revision as of 07:30, 30 March 2020

IT issues? You may contact IT user support in several ways:

  • Register an issue: UiBhjelp
  • Chat with us: itchat.uib.no (8:30 am-3:30 pm all workdays)
  • Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays).

What you can get help with

  • Questions about IT issues concerning your studies
  • All issues concerning PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with Mitt UiB, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in UiBhjelp
  • Supervise the printers (refill toner and paper)
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