Difference between revisions of "User support for students"

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== IT issues? ==
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== IT issues? You may contact IT user support in several ways:==
 
 
You may contact IT user support in several ways:
 
  
 
* Register an issue: [https://hjelp.uib.no '''UiBhjelp''']  
 
* Register an issue: [https://hjelp.uib.no '''UiBhjelp''']  
* Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (9 am-3 pm all workdays)
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* Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (8:30 am-3:30 pm all workdays)
* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays)
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* Call us '''(+47) 55 58 47 00''' <!--(8 am-3:45 pm all workdays)--> During the closure of UiB campus our telephone hours are extended: 8 am to 6 pm (08:00-18:00).
* Meet us at one of the user support stations on campus (see below)
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<!--* Meet us at one of the user support stations on campus (see below)
  
  
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[[Image:UiBkart.jpg|850px]]<br/>
 
[[Image:UiBkart.jpg|850px]]<br/>
 
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==What the IT-assistants can help you with==
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==What you can get help with==
  
 
*Questions about IT issues concerning your studies
 
*Questions about IT issues concerning your studies
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*Solve or pass on issues in [https://hjelp.uib.no UiBhjelp]
 
*Solve or pass on issues in [https://hjelp.uib.no UiBhjelp]
 
*Supervise the printers (refill toner and paper)
 
*Supervise the printers (refill toner and paper)
 
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==What the IT-assistants will ''not'' help you with==
 
==What the IT-assistants will ''not'' help you with==
  
 
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
 
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
 
*Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
 
*Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
 
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[[no:Brukerstøtte for studenter]]
 
[[no:Brukerstøtte for studenter]]

Revision as of 11:42, 23 March 2020

IT issues? You may contact IT user support in several ways:

  • Register an issue: UiBhjelp
  • Chat with us: itchat.uib.no (8:30 am-3:30 pm all workdays)
  • Call us (+47) 55 58 47 00 During the closure of UiB campus our telephone hours are extended: 8 am to 6 pm (08:00-18:00).

What you can get help with

  • Questions about IT issues concerning your studies
  • All issues concerning PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with Mitt UiB, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in UiBhjelp
  • Supervise the printers (refill toner and paper)