Difference between revisions of "Support for employees"

(Skiftet ut PC-assistant med IT-assistant)
 
(13 intermediate revisions by 3 users not shown)
Line 1: Line 1:
'''IT support for employees''' at UiB and Unifob is provided by BRITA, the IT department's service desk for employees.  
+
'''BRITA is the IT division's service desk''' and common point of contact for all IT-related business (questions, incident reports, requests for installations etc., and other IT user support or operations issues).
  
We recommend navigating or searching for a solution to your problem or question.
+
'''IT user support in lecture rooms''' is provided by [[User_support_in_lecture_rooms|IT assistants]].
  
Please also note our [[service declaration]].
+
''User support stations for students''' are located on the university campus. [[IT_assistants|Read more about places and opening hours.]]  
  
 +
== Contact the IT Service Desk BRITA==
  
== Contact information==
+
* Register an issue: [https://hjelp.uib.no '''UiBhjelp''']
 +
* Chat with us at '''[http://britachat.app.uib.no/ itchat.uib.no]''' (8:30 am - 3:00 pm all workdays)
 +
* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays)
 +
<!--* If you would like to meet us at the service desk, please make an appointment in advance -->
 +
<!--**Street address: '''Nygårdsgaten 5, Shared Service Centre, 2. floor''', opening hours: 8 am-3:45 all workdays-->
  
* [https://bs.uib.no Register a request for IT support or other service]
+
'''See also:'''
  
* Call us at (+47) 55 58 47 00 (8:00 - 15:45)
+
* [[User support in lecture rooms]]
 
+
* [[User support for students]]
* [[User support for students|Students]] may contact [[IT-assistants]].
+
* [https://sebra.uib.no/sebra/Password/chg_pwd?lang=english Change password or expired/forgotten password?]
 
 
 
 
== Before calling ==
 
 
 
Before you call our service desk we ask you to have this information available:
 
* Your UiB user name
 
* Your computer's name and IP adress: (for users  with UiB Windows computers: Start - Support - Show Computer Info)
 
* Your  computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no]
 
* The issue number, if you already have an issue for the same problem
 
 
 
 
 
== What is BRITA ==
 
 
 
The name BRITA is an abbreviation of Norwegian for:
 
 
 
User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
 
 
 
The services from BRITA include:
 
* support on UiB technical equipment
 
* installation or reinstallation of UiB PCs
 
* adding available software on UiB PCs
 
* answering or forwarding questions or requests regarding UiB IT services
 
 
 
See the [[service declaration]] for full details.
 
  
 
[[no:Brukerstøtte for ansatte]]
 
[[no:Brukerstøtte for ansatte]]
  
 
[[Category:Support]]
 
[[Category:Support]]

Latest revision as of 10:07, 31 December 2021

BRITA is the IT division's service desk and common point of contact for all IT-related business (questions, incident reports, requests for installations etc., and other IT user support or operations issues).

IT user support in lecture rooms is provided by IT assistants.

User support stations for students' are located on the university campus. Read more about places and opening hours.

Contact the IT Service Desk BRITA

  • Register an issue: UiBhjelp
  • Chat with us at itchat.uib.no (8:30 am - 3:00 pm all workdays)
  • Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays)

See also: