Difference between revisions of "Log in problems"

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#REDIRECT [[Log on problems]]
If you are experiencing problems logging on to your computer, it can be caused by one of many different problems. The most common problems is that the password hasn't been changed in time, or that the computer isn't connected to the network (desktop machines). Below you'll find a list of potential solutions to the problems.
==Potential solutions:==
*Have you got an [[User_account|user account]]? You can create one at [https://sebra.uib.no/sebra/?lang=english SEBRA]
*Have you forgotten your [[Passwords|password]]?
*Have your chosen the right domain to log in to? Student have to log on to the domain "STUDENT", while employees log on to "UIB".
This is what it should look like when you log on to a Windows 7 machine:
On a Windows XP machine, you will find the right domain by clicking the drop down menu:
*Make sure that Caps Lock isn't on (some times there might be a problem with the keyboard itself. Try writing the password in the username field, to check and see if it's correct).
*Check that the network cable is connected to both the wall socket and the computer. If it is connected properly, there should be a green and yellow light where the cable is connected in the computer.
[[Image:NettKontakt.JPG‎]]  [[Image:NettKontaktPC.JPG‎]]
*Try restarting the computer.
*Is it possible for other users to log on to your computer? Can you log on to someone else's computer? It is worth testing to figure out if the problem lies with your account, or your computer.
'''Client laptops or unmanaged machines:'''
If you are having problems logging into your install-account on your laptop, or unmanaged machine, then remember that 'log on to' must be set to: MACHINENAME (this computer) on machines with Windows XP. On machines with Windows 7, you have two options. The first one is (as you can se from the image below) to write MACHINENAME\install (example: TESET009191\install).
The other option (which is a bit easier) is to write in ".\install". The dot point to "this" machine, and replaces the machine name in the username field. Below the username and password fields, it should then say "log on to: MACHINENAME", like the image underneath.
Dersom du ikke lenger husker passordet til install-kontoen din, kan du få det resatt. Ta kontakt med BRITA på 84700. For at vi skal kunne resette passordet ditt, må du være tilkoblet UiB-nettet med kabel. Maskinen krever deretter en omstart (mens den fremdeles er tilkoblet med kabel) for å få registrert hos maskinen. Det nye passordet vil du få oppgitt av saksbehandleren i BRITA, og dette passordet må endres første gangen du logger på.
== Rapportere feil ==
*Meld inn en sak i [http://bs.uib.no IssueTracker]
*Studenter anbefales å først kontakte [http://studentportal.uib.no/?mode=show_page&link_id=770&toplink_id=571 PC-vakten ved sitt fakultet].
*Ansatte kan eventuelt ringe BRITA (555 84700).
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Latest revision as of 15:34, 9 March 2017

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