Difference between revisions of "Corona"

From IThelp @ UiB
Jump to: navigation, search
m (Where to get help?)
(Where to get help?)
Line 56: Line 56:
 
* The primary point of contact for both staff and students is [https://hjelp.uib.no/ UiBhelp].  
 
* The primary point of contact for both staff and students is [https://hjelp.uib.no/ UiBhelp].  
 
* The IT service desk BRITA has extended its opening hours to 8 am-6 pm (08:00-18:00) on telephone 55 58 47 00.
 
* The IT service desk BRITA has extended its opening hours to 8 am-6 pm (08:00-18:00) on telephone 55 58 47 00.
* We are also availble on  '''chat: [https://itchat.uib.no itchat.uib.no] 9 am-3:30 pm''' (09:00-15:30).
+
* We are also availble on  '''chat: [https://itchat.uib.no itchat.uib.no] 8:30 am-3:30 pm''' (08:30-15:30).
  
 
When you submit a request to us, please help us by:
 
When you submit a request to us, please help us by:

Revision as of 11:36, 23 March 2020

See also: See also: See also:
Korona5 830x360.jpg Colourbox undervisning 830x360.jpg Online education 2 colourbox23778721 830x360.png
UiB's information page about the corona virus Recommendations for Online Teaching and Learning Study from home

How to: work from home?

To access what you normally use at work (software, documents etc.), you may use these services. Which one(s) you need depends on what you will be doing:


Note:

  • Please use VPN only when required, as it impairs the UiB infrastructure/network performance.
  • If you experience slow performance or interruptions when working from home, try using desktop.uib.no (a.k.a. "skrivebord.uib.no"). This gives a complete "UiB desktop" and has moderate requirements for network capacity.
  • See also our page with advice on working from home

How to: Digital collaboration?

  • Teams is UiB's preferred platform for digital collaboration. It offers functionality for online meetings, file and desktop sharing, chat, task management, etc. Les mer om bruk av Teams her.
  • Skype for Business may also be used for calls and meetings. You may also call outside phone numbers.
  • Zoom may also be used for digital meetings as an alternative to Teams and Skype for business.


Note:

  • We recommend using a headset with a microphone, not the computer's built-in speaker and microphone. Please see more information about ordering.
    If you need a headset, contact us via UiBhjelp.
    Even if you only have a headeset without microphone, this will give better sound quality than loudspeakers. (When you combine headset with the computer's built-in microphone.)

How to: Online meetings


How to move from classroom to online teaching and learning?

UiB has recently introduced two new services for remote learning:

  • Kaltura: Used for recording lectures. Lecturers are encouraged to use recordings rather than live teaching sessions. Recordings may be done at your own convenience, have less risk of errors, ant the students may peruse the recording several times.
  • Zoom: is used were Kaltura is not suitable, e.g. live seminars with need for interaction between lecturer and students and group discussions or work. Zoom has functions for breakout-rooms, where students may be divided into groups.


How to perform digital PhD examinations?

Please read these recommendations for digital PhD examinations.


Where to get help?

  • The primary point of contact for both staff and students is UiBhelp.
  • The IT service desk BRITA has extended its opening hours to 8 am-6 pm (08:00-18:00) on telephone 55 58 47 00.
  • We are also availble on chat: itchat.uib.no 8:30 am-3:30 pm (08:30-15:30).

When you submit a request to us, please help us by:

  • supplying all relevant information (e.g. machine name)
  • supplying a mobile phone number vi kan reach you on.
  • download Teamviewer in advance if you think we may help you by connecting to your computer remotely (remote assitance).


Please be aware that this special situation is also exploited for computer crime! Se e.g. BBC's "Coronavirus: How hackers are preying on fears of Covid-19".


This page will be updated regularly. If you have comments or things you would like to see on this page, please tell us by using the Feedback button on the top of this page!