User support for students: Difference between revisions

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__NOTOC__
== IT issues? ==
== IT issues? ==


*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
You may contact IT user support in several ways:
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistans
*'''Help yourself''' to the graetest extent possible by searhing the pages at IT-help.


==Here you find the IT-assistants==
* '''Chat''' with us on [http://itchat.uib.no itchat.uib.no] (9 am-3 pm all workdays)
* Register an issue: [https://bs.uib.no '''Issue-tracker''']
* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays)
* Meet us at one of the user support stations on campus (see below)


You find reference in bold (numbers and letters) to the map below the table.
 
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
*'''The most essential IT-services''' for students can be found on the page  [[User_support_for_students|User support for students]].
 
==Meet IT user support at these following locations==
 
 
'''The number refers to the campus map below. Click the link for MazeMap reference!'''


{| cellspacing="0" cellpadding="3" border="1"
{| cellspacing="0" cellpadding="3" border="1"
| Faculty of Humanities
| '''40''' HF-building, room 5 in ground floor,
Sydnesplass 7
| Kl. 8-18 mon.-fri.
|-
|-
| The Arts Library
|Arts and Humanities Library<br />
| '''37''' Haakon Sheteligs plass 7
| '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br />
| Kl. 8-17 mon.-fri.
| 9 am-4 pm Mon.-Fri.
|-
|-
| Faculty of Law
| Faculty of Law
| '''44''' Information Centre
| '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center]
Magnus Lagabøtes plass 1
| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
|-
| Faculty of Social Sciences
| '''23''' Ulrike Pihls house, room 412
Professor Keysers gate 1
| Kl. 8-20 mon.-fri.<br />Kl. 10-18 sat.<br />Kl. 12-19 sun.
|-
| The Social Sciences Library
| '''18''' Fosswinckels gate 14
| Kl. 8-17 mon.-fri.
|-
|-
| Faculty og Math. and Nat. Sc.
| Bibliotek for samfunnsvitenskap og musikk
| '''8''' Realfagbygget, room 1015/1C3d
| '''18''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor]
Allégt.41
| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
|-
|-
| Fac. of Math. and Nat. Sc.
| Mathematics and Natural Sciences Library
| '''1''' HIB, room 1108 (beyond room 1107)
| '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar]
Thormøhlensgt. 55
| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
|-
|-
| Fac. of Med. & Dent. And Fac. of Psych.
| Medical Library
| '''B''' BB-building, room 4C133dF
| '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F]
Jonas Lies vei 91
| 10 am-3 pm Mon.-Fri.
| Kl. 8-18 mon.-fri.
|-
|-
| Fac. of Med. & Dent.
| Faculty for Arts, Music and Design
| '''E''' Årstadveien 21, room 221
| [https://s.mazemap.com/2KOJ0Jc KMD-bygget, Møllendalsveien 61, 1. floor, information]
| Kl. 8-18 mon.-fri.
| 8 am-5 pm, Mon., Wed. and Fri.
|-
|Fac. of Med. & Dent.
| '''D''' AHH
| Kl. 8-18 mon.-fri.
|-
| Fac. of Psychology
| '''22''' Christiesgt. 12, room 005
| Kl. 8-18 mon.-fri.
|}
|}
'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. ''




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==What the IT-assistants can help you with==
==What the IT-assistants can help you with==


*Questions about IT in your studies
*Questions about IT issues concerning your studies
*All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*Connecting private computers to the wireless network and printing service
*Connecting private computers to the wireless network and printing services
*Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
*Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
*Help with computers managed by the IT department at UiB
*Help with computers managed by the IT department at UiB
*Solve or pass on issues in [https://bs.uib.no Issue-tracker]
*Solve or pass on issues in [https://bs.uib.no Issue-tracker]
*Supervise the printers (refill toner and paper)
*Supervise the printers (refill toner and paper)


==What the IT-assistants will ''not'' help you with==


==What the IT-assistants will '''not''' help you with==
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
*Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.


*Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
*Study guidance
*Support by telephone
*Questions not assosiated with the IT services
*Issues that require administrator rights on a UiB computer


[[no:Brukerstøtte for studenter]]
[[no:Brukerstøtte for studenter]]


[[Category:BRS]]
 
[[Category:Support]]
[[Category:Support]]

Revision as of 10:42, 28 January 2019

IT issues?

You may contact IT user support in several ways:

  • Chat with us on itchat.uib.no (9 am-3 pm all workdays)
  • Register an issue: Issue-tracker
  • Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays)
  • Meet us at one of the user support stations on campus (see below)


  • Self service Check out it.uib.no for information concerning UiBs IT-services.
  • The most essential IT-services for students can be found on the page User support for students.

Meet IT user support at these following locations

The number refers to the campus map below. Click the link for MazeMap reference!

Arts and Humanities Library
 37 Haakon Sheteligs plass 7
 9 am-4 pm Mon.-Fri.
Faculty of Law 44 Jusbygget, 6. floor, room 638 near the Info center 10 am-3 pm Mon.-Fri.
Bibliotek for samfunnsvitenskap og musikk 18 Fosswinckels gate 14, 2. floor 10 am-3 pm Mon.-Fri.
Mathematics and Natural Sciences Library 8 Realfagbygget, near the south entrance, vis-a-vis the coffee bar 10 am-3 pm Mon.-Fri.
Medical Library B BB-bygget, 3. floor, room 3A112F 10 am-3 pm Mon.-Fri.
Faculty for Arts, Music and Design KMD-bygget, Møllendalsveien 61, 1. floor, information 8 am-5 pm, Mon., Wed. and Fri.

'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact the IT Service Desk BRITA.


UiBkart.jpg

What the IT-assistants can help you with

  • Questions about IT issues concerning your studies
  • All issues concerning PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with Mitt UiB, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)

What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
  • Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
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