Difference between revisions of "Outlook"

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(Outlook or Thunderbird?)
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UiB currently has two parallel e-mail systems. All students will have their e-mail on Outlook/Exchange from the beginning of the autumn semester 2020. All employees will also have e-mail on Outlook/Exchange in time.
  
[[no:Outlook]]
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Many employees already use Windows and Outlook on their work computer. If you are among these, your e-mail is on Exchange. (If you are unsure, you can [https://tjinfo.uib.no/finnmail check where you have your e-mail].) For new employees, Exchange is not assigned automatically, but must currently be selected when creating a user account. Some departments have standardized on Outlook for everyone. Employees who want to switch to Outlook now can contact us in [https://hjelp.uib.no UiBhjelp].
 
 
Some employees at UiB use Outlook as email client. This requires a user account on an Exchange server at the IT department. Outlook is '''not available for students'''.
 
  
Outlook includes the following integrated main functions:
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Outlook includes the following main functions:
 
* email
 
* email
 
* calendar (including e.g. meeting invitations)
 
* calendar (including e.g. meeting invitations)
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* tasks
 
* tasks
  
On Linux and Mac, [[Evolution]] and [[Entourage]] can be used to access an Exchange account with similar functionality.
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==Outlook on the go or at home==
 
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With kalender.uib.no (Outlook Web Access) you get access to most of the functionality from the Outlook program on your PC.
  
== Outlook problems? ==
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See also:
  
The Outlook account settings should be done automatically on UiB computers run by the IT department. If you should have access to Outlook, but it is not working, you may try to shut down the program and run '''the Outlook fix''' which should be available under Support on the Start menu. Be aware that if you have made your own settings inside the program, these may have to be redone afterwards.
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Email via the browser
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Some tablets and mobile phones (smartphones) also support Outlook / Exchange, either by using the Outlook app or built-in email and calendar apps. For example, you can update and synchronize your calendar almost anywhere, anytime.
  
Full innbox? See [[Full inbox Outlook]]
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See also:
  
If you are uncertain about how to use Outlook, you may find help on this page or [[:Category:Outlook|another page about Outlook]]. The help inside Outlook also has much useful information. [http://www.microsoft.com Microsoft]'s web pages or searching the Internet may often also be useful.
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Email on mobile phone
  
If you need training, you may [http://www.vismaajourit.no/index.asp?s_id=1000048;1000195&topExpand=&subExpand=&strUrl=//applications/system/publish/view/showobject.asp?infoobjectid=1000272&channelid=1000046| attend a course].
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==From Mozilla to Outlook==
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For users switching from Mozilla Thunderbird to Outlook, the following applies:
  
If you have problems you cannot solve yourself, please contact [[Support for employees|BRITA]].
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Old e-mails are not automatically received. It can be read with Thunderbird, Webmail or Pine. In Mozilla Thunderbird you can select the desired messages (Ctrl - A for everyone in the current directory), right-click and select "forward as attachment" and send. You can then open the message in Outlook, select all the attached messages and drag them to the desired folder. New e-mail can no longer be read in Thunderbird on UiB machines.
  
== Outlook off campus ==
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Address books are also not transferred automatically. If desired, you must arrange this yourself. An instruction manual for transferring address books from Mozilla to Outlook has been created and is available on the web. See Address Book Relocation.
  
When the UiB Outlook is not available (at home or when travelling), you must use the [https://kalender.uib.no/ Outlook Web Access] or [https://webmail.uib.no/ Webmail] (log on to Exchange) to read and send email.  
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Forwarding and absence notification by e-mail must be done in Outlook or at kalender.uib.no. See Absence report e-mail.
  
Laptop users not on campus may run Outlook via an encrypted [[VPN, Virtual private network|VPN]] connection when away from campus.
 
 
Automatic absence reply and forwarding for Outlook users must be done in Outlook or [https://kalender.uib.no Outlook Web Access]. The web page for this service which is available for other email users at UiB may not be used by users on the Outlook and Exchange platform.
 
 
== Outlook or Thunderbird? ==
 
 
UiB email will not be available in both Microsoft Outlook and Mozilla Thunderbird as the email needs to be sent to either an Exchange or an IMAP server. Outlook is not standard for all employees at UiB, so it is not set as default mail client for new users. Some departments do, however, have Outlook as standard. Employees at UiB or Uni Research may apply for an Exchange account and access to Outlook in [https://hjelp.uib.no UiBhjelp]. If you are not sure whether your UiB email is on the Exchange server, you can [https://tjinfo.uib.no/finnmail check where your email is].
 
 
== From Thunderbird to Outlook ==
 
 
When changing to Outlook for email and calendar, note the following:
 
 
* Your existing email will not be automatically transferred to your Outlook email on the Exchange server.
 
 
Your old email may be read using e.g. [[https://webmail.uib.no Webmail]], Pine or Mozilla [[Thunderbird]].
 
 
Your Thunderbird email may be sent to your Outlook email by choosing all emails (Ctrl + A) in your Thunderbird mailbox, right-click and choose "Forward as attachment..." Having received the message in Outlook, you may open it, choose the attached messages and drag them to the desired Outlook folder.
 
 
* Your Address book is neither automatically transferred to your Outlook. It is, however, possible to fix this yourself. You may try the [[:no:Adressebokflytting|Norwegian user guide for importing your address book]] .
 
  
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==Problems with Outlook?==
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The Help menu in the Outlook program can help with many problems
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Free online training from Microsoft for Outlook, among others.
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Frequently asked questions about email will give you some help with common issues related to Outlook.
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Full inbox is a problem for many users, but there is help.
 
[[Category:Outlook]]
 
[[Category:Outlook]]
 
[[Category:Outlook]]
 
[[Category:Outlook]]
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[[no:Outlook]]

Revision as of 09:34, 5 August 2020

UiB currently has two parallel e-mail systems. All students will have their e-mail on Outlook/Exchange from the beginning of the autumn semester 2020. All employees will also have e-mail on Outlook/Exchange in time.

Many employees already use Windows and Outlook on their work computer. If you are among these, your e-mail is on Exchange. (If you are unsure, you can check where you have your e-mail.) For new employees, Exchange is not assigned automatically, but must currently be selected when creating a user account. Some departments have standardized on Outlook for everyone. Employees who want to switch to Outlook now can contact us in UiBhjelp.

Outlook includes the following main functions:

  • email
  • calendar (including e.g. meeting invitations)
  • contacts
  • tasks

Outlook on the go or at home

With kalender.uib.no (Outlook Web Access) you get access to most of the functionality from the Outlook program on your PC.

See also:

Email via the browser Some tablets and mobile phones (smartphones) also support Outlook / Exchange, either by using the Outlook app or built-in email and calendar apps. For example, you can update and synchronize your calendar almost anywhere, anytime.

See also:

Email on mobile phone

From Mozilla to Outlook

For users switching from Mozilla Thunderbird to Outlook, the following applies:

Old e-mails are not automatically received. It can be read with Thunderbird, Webmail or Pine. In Mozilla Thunderbird you can select the desired messages (Ctrl - A for everyone in the current directory), right-click and select "forward as attachment" and send. You can then open the message in Outlook, select all the attached messages and drag them to the desired folder. New e-mail can no longer be read in Thunderbird on UiB machines.

Address books are also not transferred automatically. If desired, you must arrange this yourself. An instruction manual for transferring address books from Mozilla to Outlook has been created and is available on the web. See Address Book Relocation.

Forwarding and absence notification by e-mail must be done in Outlook or at kalender.uib.no. See Absence report e-mail.


Problems with Outlook?

The Help menu in the Outlook program can help with many problems Free online training from Microsoft for Outlook, among others. Frequently asked questions about email will give you some help with common issues related to Outlook. Full inbox is a problem for many users, but there is help.